Kitt leaves it to Reeve with
new property operations platform 

Kitt has officially launched Reeve, a property operations platform that handles facilities jobs end to end and answers for the result. Built on eight years of running its own buildings and around 45,000 work orders of data, it is already live with customers across several UK cities. Here’s how it works…

A customer flags an issue online or to the 24-hour helpdesk, Reeve prices it before anyone travels, and once approved the work goes to its own operatives, a vetted supplier or the customer’s existing provider. Jobs close with photographs and certificates filed against the building, a named owner and a live ledger tracking spend.

What it isn’t is just as telling. Reeve is not a CAFM system that customers have to run themselves, and it isn’t a trades marketplace that leaves them managing contractors and second-guessing the quality of the work. Reeve quotes the job, books it, signs it off and answers for the result. Customers keep the suppliers they trust, and Reeve coordinates them and reports back on how each one performs.

The proof sits in Kitt’s own numbers. Nine days is the industry average for closing a job; across those work orders, Kitt’s figure is 1.8. Coordination time fell by up to 80%, and costs came in 20 to 30% lower on like-for-like reactive work.

Steve Coulson, CEO of Kitt and Reeve, on why another system wasn’t the answer: “Buildings don’t need more managing - they need running. We’ve spent eight years doing that at Kitt with our own maintenance and compliance teams. What customers kept asking us for wasn’t another system or another contractor. It was a clearer view of what’s happening in their buildings and someone to own the job from the moment it’s reported until they sign it off. We call that property operations, and that’s what Reeve does.”

Kitt’s own buildings are moving across, and two names are already on it. Property management firm TSP - which runs more than 200 assets across 12m sq ft - has Reeve in 10 locations and is weighing a far wider rollout. At Tradestars, the flexible workspace operator with buildings across London, Reeve is backing up a small central operations team on day-to-day repairs, in a setting where things tend to break in front of members.

The timing is pointed. The RICS standard on service charges in commercial property, in force since 31 December 2025, pushes managing agents towards competitive quotation and regular contract reviews, raising the bar on both pricing and proof that the work was done. And the trades are thinning out: Skills England reckons the UK needs 12,000 more electricians by 2030, with Greater London among the worst hit.

Behind it sits the Kitt bench. Coulson leads the launch and go-to-market, with co-founder Lucy Minton running the team that looks after Kitt’s buildings, Simon Warner as Chief Operating Officer owning service readiness and delivery capacity, and Theo Messenger-Jones as Product and Engineering Lead. Reeve shares Kitt’s head office, engineering team and directly employed operatives.

Reeve is aimed at teams running anywhere from a handful of sites to a few dozen, where facilities fall to a small team who have plenty else on. The platform and helpdesk are free, with published hourly rates on work Reeve’s own operatives deliver, a 5 to 10% coordination fee on network jobs and nothing at all for coordinating a customer’s own suppliers. Customers can start with a single job, no contract, no minimum.

Or, as the brand would have it: leave it to Reeve.

To stay up to date on Kitt's activity, be sure to subscribe.