AI Agents in Coworking:
What They Are, How They Work, and Why They Matter

Most of the AI headlines you see are either hype or completely irrelevant to the coworking world. But quietly, something real is starting to show up. AI agents designed specifically for coworking are starting to take on actual jobs inside operators’ businesses.

They’re not chatbots. They’re not dashboards. They’re digital coworkers that handle full workflows across email, chat, text, and voice. And they’re getting better every month.

We’ve been building these agents at Uniti AI. We’re focused on a few verticals where high-volume inbound sales is a constant and coworking is one of the most compelling use cases we’ve seen.

What is an AI agent?

In simple terms, an AI agent is a teammate that works 24/7, talks to your customers across every channel, and takes action inside your systems.

This is not just about answering FAQs. These agents:

• Respond to leads from your website, listing platforms, and paid search

• Qualify the customer (team size, timing, budget, use case)

• Book the tour or call on your calendar

• Send follow-ups if the lead doesn’t reply

• Pass things off to your sales rep if needed

They handle the full first leg of the journey - fast, consistently, and without dropping anything.

What makes a vertical agent different

Generic AI tools are built to do everything. That means they end up doing nothing very well.

We take the opposite approach. We build agents for specific industries and wire them directly into the systems operators already use. For coworking, that means CRMs like HubSpot or Salesforce, and workspace platforms like Yardi, Office R&D, or Nexudus.

So when a lead comes in, the agent knows how to check inventory. It knows which buildings have availability. It knows your offer types, pricing, term lengths, and tour windows. It writes emails in your tone. And it syncs everything into your CRM the way your team already works.

The result isn’t a novelty. It’s a tool that slots into your existing flow and does real work from day one.

Where They Show Up Today and Where They’re Going

Right now, most of our agents are focused on inbound sales. They live in your email inbox, your web forms, your marketplace integrations. That means if someone submits an inquiry on a Saturday night, the agent responds in seconds, qualifies the lead, and books a tour without a human needing to get involved.

But that’s just the starting point.

In the near future, these agents won’t stop at scheduling the tour. They’ll handle:

• Onboarding after a customer signs

• Answering questions about billing, WiFi, packages, and access

• Processing renewals, upsells, and cancellations

• Acting as a front line for your community and ops team

If you’re trying to picture it: imagine an agent sitting above your CRM and workplace system - whether that’s Nexudus, Office R&D, or Yardi. The agent sees what's happening and responds based on predefined workflows. It knows when to answer automatically, when to escalate, and when to stay quiet.

It becomes the default point of contact for your customer across the lifecycle and not just sales, but service. It’s not replacing your team. It’s helping them focus on the moments where a human actually adds value.

What we’ve seen in the field

We’ve deployed AI agents for coworking operators across the U.S. and Canada. Some were skeptical at first. They’d seen chatbots that promised a lot and delivered very little.

But the results have been clear:

• Tour bookings went up by 2–3x in some cases

• Baseline conversion rates improved by 10–30%

• Response times dropped from hours to under a minute

• Operators captured weekend and after-hours leads that would’ve otherwise gone cold

One operator said: “Uniti has been the most tangible technology improvement we have ever experienced in our business resulting not only in a huge boost of productivity but also improved customer service. – Laurent Dhollande, CEO, Pacific Workplaces (17 locations).

What this means for operators

This isn’t about replacing people. It’s about extending your sales team.

Think of it this way: your best reps should spend time talking to serious prospects - not chasing unqualified leads or manually scheduling tours. AI agents handle that first mile so your team can focus on closing.

They also bring consistency. Every lead gets a fast, helpful response. Every tour gets scheduled the same way. Every interaction is logged. And if the agent hits a wall, it hands off to your team with full context.

Final thought

Most of what’s being built in AI right now won’t matter to coworking operators. But vertical-specific AI agents will.

They’re already driving revenue for some of the top operators in the category. They’re not a vision of the future - they’re already here.

And in an industry where response time, consistency, and follow-up mean the difference between a deal and a ghosted lead, these agents give you an edge.

The only question is when you decide to put one to work!